Numbers and Codes:

Aspect Coding

DescriptionNumberDialing and CodeNotes
Reseller Group800-544-9976Inside Line #8190, 2Resellers Only
Hewlett Packard Main Support208-323-2551Inside Line #8190, 1Transfers to other Groups and Operator = 0
Pre-Sales Information800-752-0900  
HP First Fax Back800-333-1917  
European Support Center31 20 68 28 291  
Canadian Repair and Service Eastern905-268-1221  
Canadian Repair and Service Western 403-930-3244  
HP 800 Paid Support Line800-999-1148  
HP 900 Paid Support Line900-555-1500  
Fax Number972-776-2400  
Driver Distribution970-339-7009Inside Line #8190, 4Software Only
Corvallis Repair and Service916-785-1200Inside Line #8190, 3Repair ONLY
Canadian Service Center800-268-1221  
Pavilion Supprt 53xx and 73xx208-323-4663  
Pavilion Support all others800-724-6631  
Windows NT Support(206) 635-7018  
Windows95 (206) 635-7000[upgrade customers ONLY]

Scanner ModelWrap Up CodesOperating SystemWrap Up CodesFee Based BillingInput Number
ScanJet1Windows 95 1900 Begin Billing#25
ScanJet Plus2Windows NT2900 Pause Billing#99
ScanJet IIC3Windows 3.x2900 Reverse Billing#86
ScanJet IIP4DOS2  
ScanJet IICX5Other2800 Reverse Billing*199
ScanJet 3P6    
ScanJet 3C7    
ScanJet 4S8    
ScanJet 4P9    
ScanJet 4C0    
ScanJet 5P and 5PSE16    
ScanJet 5S17    

Addresses

Hewlett-PackardHewlett-PackardHewlett-PackardHewlett-PackardCorporate Switchboard
Attn: Technical MarketingLew Platt CEOCustomer SupportAttn: "Your Team Manager"(NON TECHNICAL CALLS)
700 71st Ave3000 Hanover St. 20BXP.O. Box 51 MS 5164455 LBJ Freeway Ste. 700Suggeestion, Complaints, Legal
Greeley, CO 80634Palo Alto, CA 94304Boise, ID 83707-0015Dallas, TX 75244415-857-1501

Team Managers and Mentors

Team ManagerExtensionWork TimeWork Days
Robert Munden250110:00 am – 7:00 pmMon – Fri
Aubre Smith28277:00 am – 4:00 pmMon – Fri
Joe Santo25172:00 pm - 11:00 pmMon – Fri

MentorsExtensionWork TimeWork Days
Lance Boley4351, 249712:00 pm – 9:00 pmMon – Fri
Pete Crowther2283, 20333:00 pm – 12:00 amMon – Fri
Kevin Kelly2635, 23537:00 am – 4:00 pmMon – Fri
Don Munoz2062, 295210:00 am – 7:00 pmMon – Fri
Keith Vrba2303, 29639:00 am – 6:00 pmMon - Fri