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SCANNER FAMILY MATRIX | |||
| Scanner/ Part# |
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Scanjet 9190A |
ScanGallery 1.0 - 2.0 |
Parallel ROM I/F Card 88290-xxxxx (AT) 88490-xxxxx (MCA) C000-C3FF to DC00-DFFF SJSWITCH.EXE Parallel ROM Card Rev B |
SJDRIVER.SYS (sjdrvx.sys vesa only) Deskscan works with SJ+ Refer SJ customers to Zsoft (423) 670-2020 for PhotoFinish 3.0 |
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Scanjet Plus 9195A *Twain |
ScanGallery 3.0 - 5.04a HP Paintbrush | ||
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Scanjet IIc C1750 *Twain |
DeskScan II v.1.0, 1.01 Publishers Paintbrush 2.0 |
SCSI ROM 53C400 NCR C1752-xxxxx (AT) C1753-xxxxx (MCA) C800-C3FF to E400-E7FF *The llc and llp shipped w/ Either the SCSI ROM card or the SCSI I/O card |
SJII.SYS |
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Scanjet IIp C1790 *Twain | DeskScan 1.5x & PhotoFinish 1.0 DeskScan 1.6x & PhotoFinish 2.0 Calera WordScan OCR (w/ I/O card only) | ||
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Scanjet IIc C1750 *Twain | DeskScan II v1.0x, 1.5x, 1.6x Publishers Paintbrush 2.0 |
SCSI I/O 53C400A NCR C2502-xxxxx (AT) C2503-xxxxx (MCA) FINDPORT.EXE IRQ 3, 4, 5, 7, 9 I/O 280, 290, 300, 310, 330, 340, 348, 350 Rev A - No Jumper Rev B - Jumper |
MINI400I.SYS SJIIX.SYS HP400A.INF HP400A.MPD VHPSCAND.VXD |
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Scanjet IIcx C2500 *Twain | DeskScan 2.0, 2.0a, 2.1, 2.1a PhotoStyler SE 2.0 Calera WordScan OCR | ||
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Scanjet 3p C2570 *Twain | PicturePlace 1.0x H.P. Copy 1.0x Calera WordScan OCR | ||
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Scanjet 3c C2520 *Twain | DeskScan II v2.2 & HP Copy 1.0 Corel PhotoPaint v5.0 Calera WordScan OCR | ||
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Scanjet 4p C1130 ScanJet Office (w/ ADF) C1135A *Twain | PictureScan v2.x w/ built in Copy Utility Corel PhotoPaint v5.0 select Visioneer PaperPort v3.x w/ built-in OmniPage LITE OCR |
SCSI PnP 53C416 Symbios Logic C2522-xxxxx (AT only) IRQ 4, 5, 7, 10, 11, 12, 15 I/O 200 - FFE0 xx00, xx20, xx40, xx60, xx80, xxA0, xxC0, xxE0 Rev A - Switches, DB25 port Rev B - No Switches, DB25 port *The 4c and 4p shipped w/ Either the SCSI I/O card Deskscan v2.3x or the SCSI PnP card Deskscan v2.4 |
ASPI416.SYS SJIIX.SYS SYM53416.INF SYM53416.MPD VHPSCAND.VXD |
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Scanjet 4c C2520 Scanjet 4cse C2520 *Twain | DS v2.3x, 2.4, 2.5 & HP Scanjet Copy v.2.x Corel PhotoPaint v5.0 (or v.6.0 for NT 4.0) OmniPage Limited Edition OCR v.5.0 Visioneer PaperPort 3.1 (or 4.0 for NT 4.0) **4cse includes Corel Web Designer** | ||
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Scanjet 6100c C6267a Scanjet 6100cse C6266a *Twain | Deskscan v2.7 & HP Scanjet Copy v2.3 Corel PhotoPaint v6.0 OmniPage Limited Edition OCR Corel Web Graphics Suite Adobe Acrobat **6100cse includes FaxSave for the internet** | ||
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Scanjet 4s C1120 | Visioneer PaperPort w/ built-in Caere Omnipage LITE OCR | Attaches to Serial Port | Paperport (System.ini) PPORTDRV.DRV |
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Scanjet 5p C5110 Scanjet 5pse C5110 *Twain | PictureScan 3.0 w/ built in Copy Utility Corel PhotoPaint v5.0 select Visioneer PaperPort v3.1 w/ built-in OmniPage LITE OCR **5pse includes Corel Web Designer** |
SCSI PnP 53C416 Symbios Logic C2522-xxxxx (AT only) | ASPI416.SYS SJIIX.SYS |
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Scanjet 5s C5160 *Twain | HP Scanjet Scanning Wizard Visioneer PaperPort 3.6 (Win 3.x) & 4.0 (NT 4.0) OmniPage Limited Edition OCR v.5.0 | Attaches to Parallel Port | hpsj5s32.ds |
| ADF’s… | ADF’s are forward compatible and backwards compatible. A IIcx ADF will work on a 3c scanner . A 3c ADF will work on a IIcx. | ||
| Transparency | Transparency adapters are Forwards Compatible Only… ie., an adapter for the IIcx will work on the 3c/4c | ||
| Adapters… | A transparency adapter for the scanjet 3c/4c will not work on the IIcx. There are no Transparency Adapters for the Scanjet IIc, IIp, 3p, 4p or 5p scanners. | ||
| *Twain… | The Scanjet Plus and early IIc scanners are Twain Compatible with the Deskscan software. | ||
| DeskScan 2.5 (32 bit software) Supported in Win 95 & Win NT 4.0 only. Supports SJIIp through SJ5p scanners with HP I/O card C2502, and HP PnP cards C2522 and third party SCSI cards. | |||
Service Codes
U.S. Only! Refer Canadian Customers to Canadian Repair Options
Effective March 1997l (1) code per customer -- except when there are two distinct symptoms in different categories - supervise transfers are required when more than one code are offered.
|
STARTUP PROBLEMS |
| CBP100A | Scanner Initialization Fails | Scanner or product's scanner assembly fails initialization or self test |
| CSP100A | Power up failed | No lights, no noise, no movement, power failure, dead, no display |
| CSP105A | Self-Test failed | Product does not perform Self-test or is incomplete or incorrect |
| CSP110A | Erratic/Intermittent Operation | Product behaves inconsistently or exhibits an intermittent failure |
| CSP210A | No lights/Fan only/No Lamp | No LEDs On on the front or control panel and the fan is ON or Scanner Lamp not ON |
| CSP400A | Scanner Test failed | Scanner or product scanner assembly fails scanner test |
| CSP405A | SCSI Test failed | SCSI test fails on installation |
| CSP410A | Vibration | Product vibrates during initialization |
| CSP415A | Green Light/No Movement | Scanner Green light on but no carriage movement |
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PERFORMANCE |
| CPF115A | Scanning Software | Scanner errors occur when running scanning software |
| CPF105A | Stops Scanning | Scans part of a page then stops |
| CPN110A | Unsual Noise | Unusual, persistent grinding, squeaking, scraping, clicking, chattering or frequent shock noise |
| CPP100A | Burning smell | During operations, unit emits a burning smell |
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PRINT / IMAGE QUALITY |
| CBG110A | Vertical streaks | Vertical lines or streaks on sheet |
| CGF200A | Blocky/Striped Scan | Scanned output is blocky or striped |
| CGG100A | Image/Print Qualtiy | Fuzzy, distorted, hazy poor image or print quality or lines or streaks in image or print |
| CGG105A | Wrong Colors | Image colors or printed colors incorrect or color tint in grayscale |
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COMMUNICATION |
| CKK300A | No Communication | Computer fails to recognize product |
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AUTOMATIC DOCUMENT FEEDER / TRANSPARENCY ADAPTER |
| CAE100A | ADF Defect | ADF intermittent, damaged or defective |
| CAM100A | Document jams | Document stuck inside of Sheet Feeder or ADF |
| CAM105A | Multiple Feed | Several Documents are picked together |
| CAM110A | No Document Feed | Document loading intermittently or not loading at all |
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MISCELLANEOUS |
| CPF100A | Spectral Drift | Consistent colors in original drift or change vertically (anchor upgrade) |
| CYD100A | Loose / Damaged part | Any part or glass is broken, scratched, damaged or loose |
| CYY200A | Inside Glass Dirty | Underside of scanner glass is dirty or smudged (no user access) |
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REPAIR / PROCESS QUALITY |
| CWP000A | Multiple Exchange | Customer has received more than one exchange per incident
It is technical support's responsibility to ensure that there isn't a lingering technical support issue that the customer is experiencing. Do not route a customer through to Roseville unless it is obvious that a hardware problem still exists. |
| CWP010A | Re-Repair 90 days | Unit fails within 90 days of previous repair |
| CWP015A | Defective From Stock | Unit shipped is defective from stock, fails to operate as designed or contains cosmetic defects |
| CWP020A | Customer Damaged | Customer / Reseller has damaged or mis-repaired unit |
| CWP025A | Wrong Model | Wrong model or product sent to customer |
NOTES:
This process is for U.S. products ONLY. Canada customers must be referred to repair center in Canada
The Roseville call center is no longer closed on Thursdays (effective immediately).
No one, except the Roseville staff should give turn around time expectations, shipping details, or provide information about warranty options as these have changed in the past and options for EE have been offered customers when there is no product availability in the "pipeline" (inventory). This and other shipping information, to date, are not available to CSC agents so it is wise NOT to provide customers with information, especially since it is provided by the next HP staff person they will be speaking with.
If you have any questions on these codes or the process, contact your CSC product engineers.