| 3c | 3-14 to 3-17 |
| 3p | 3-14 to 3-17 |
| 4c | Chapter 5 |
| 5p | 8-25 to 8-37 |
| 5s | 3-4 |
| 6100c | Chapter 5 |
Installing Real Mode Drivers for the PnP card and the customer is having trouble doing an F8 or Step by Step confirmation boot. Try this; add a /ask to the end of the aspi line in config.sys.
ie. DEVICE=C:\WINDOWS\SYSTEM\ASPI416.SYS /OVERRIDE /IO=FF80 /V /ASK
What this will do is stop the boot and ask you if you want to load this driver. Choose yes to confirm that the driver is loading and contiune with the boot. After you have seen that the line successfully loaded during boot you can remove the
/ASK and save the config.sys and then next time the customer boots they will not have to answer the question.Submitted by: John Caudill
Scanner: 5s
Windows: 3.x, 95
Driver Mode: N/A
The scanner will scan in other twain software but not in paperport.
Solution: Run PLSTOP32.EXE from the 5S scanning software CD. Initiate a scan from the Scan Wizard, when PaperPort opens 5s scanner source will appear in the select source. Select it. Scanner will operate, but without polling driver.
Submitted by: Marcus Haywood
When scanning with picture scan the scanner starts the scan and then stops and states, "Sorry the scanner has experienced an error (04)." The SCSI ID was set to 7. After changing the ID to the default ID 2, and rescanning the error disappearred and completed the scan.
Submitted by: Katie Gallimore
Scanner: 5p
When scanning with picture scan the scanner starts the scan and then stops and states "Sorry the scanner has experienced an error (02)." Disable the button manager and the error disappered and completed the preview scan.
Submitted by: Katie Gallimore
Paperport will give "Error Communicating with Twain Device". Even when 5s is selected as source and scans.
Solution: Take out the Instant Access OCR from the startup group or other software that relates to the photodrive in startup group.
Submitted by: Marcus Haywood
No MSVCRT20.DLL on system. Open notepad in windows, insert a blank line, and save file as \windows\system\MSVCRT20.DLL.
Submitted by: Michael Keller
End User was using HP Scanjet Copy Utility. User had the HP 680c & 850c printers. When using the Copy Utility with system attached to the 680c printer, it would scan between 40 to 50% of the image, stop, and give the error message "Failure to communicate with scanner". After clicking OK, it would print the 40 to 50% it had scanned. With system attached to the 850c printer, user would receive the same results except the percentage increased to about 80%. User had a SCSI Jazz drive chained to the system with the scanner. Both the Jazz drive and the 5p are self terminating devices. Disabled termination on the Jazz drive and Copy Utility would scan and print the entire document.
In short, if you run into this type of issue where the software starts to communicate with the scanner and stops: Make sure you only have one SCSI device terminated at the end of the chain.
Submitted by: Keith Vrba/Jack Nutt
If you are not able to make an OCR link at the Paperport desktop, you can simply select the image and choose Edit, then Copy as Text, it will OCR the document to the windows clipboard. Then you can open the word processor you want to work with, then select Edit and Paste. This will paste the OCR'ed document into the word processor.
Submitted by: Tanzira Rahman
5s scanner software was converted to floppies. Booted into safemode. Began installation of scanning software. Disk 1 and 2 installed OK. Skipped disk 3 and asked for disk 1 of paperport. Began install shield. Then installation process stopped. Error: Severe "Error occured in setup. Close all applications and try setup again. Error code #17". Click OK. Then received message "Install complete". Then was prompted to restart computer. Click No. After clicking NO, paperport installation resumed. Disk 2, 3, and 4. Finished installing Paperport. Shut system down. Connected scanner, rebooted system. Paperport and Scan Wizard both worked.
NOTE: This was an issue that was duplicated with two different computers with two different set of duplicated sets of disks. This problem did not exist when installing by the CD-ROM that the disks were made with.
Submitted by: Jack Nutt
With Kodak DC series cameras, uninstalling camera makes scanner lose all twain capabilities. Typical twain fix does not work.
Delete: C:\Photoen directory
Uninstall all scanning software (Deskscan or Picturescan and Paperport) delete following files from c:\windows\system:
Edit system.ini files and delete the following:
Edit config.sys and delete any scanner driver lines.
Edit win.ini and delete the following lines if they exist:
Submitted by: Vanessa Daves
When installing Real mode drivers, sometimes the line under the [Configsys] section in the sym53416.inf file removes the aspi416 driver in the Config.sys when the computer is shut down. This can also happen when the line is already been deleted from the file. The solution is to add the line back into the config.sys (device=c:\windows\system\aspi416.sys) and then restart. Then you must run the scanner to make a connection. After this, when you shut down, the line will not disappear.
Submitted by: Kathleen Gallimore
Disable 3com adapter in Bios or remove 3com in device manager. Use real mode drivers with an address of FFE0 after scanner is functional. Reinable 3com card. Scanner and adapter will now function together.
Submitted by: Tom Hopper
Paperport conflict with video driver. The solution is to either download updated 32-bit drivers from Matrox or. . . in BPS02038
Win 95 Video Drivers: "Matrox video drivers, version 3.00 or older"Submitted by: Brian Huber